Frequently Asked Questions
Everything you need to know about your gear purchase.
How do you ensure instruments are safe during shipping?
Every instrument undergoes a professional inspection and is packed using heavy-duty, double-walled boxes and specialized cushioning to ensure it arrives in perfect playing condition.
What is your return policy for vintage and new gear?
We offer a 7-day return window for vintage gear and a 30-day return window for new items. All returns must be in their original condition and include all original packaging.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to local customs duties, taxes, and CITES regulations for certain wood species.
Can I trade in my current gear toward a purchase?
Absolutely. We offer a trade-in program where you can apply the value of your used musical instruments toward the purchase of new or vintage gear in our shop.
Are instruments set up before they are shipped?
Yes, every guitar and bass receives a multi-point inspection and a professional setup by our certified technicians before it leaves our Chicago showroom.
What financing options do you provide?
We offer several flexible financing options at checkout, including monthly installment plans, to help you get the gear you need now and pay over time.